Cancellation & Refund Policy

Effective and last updated: September 4, 2026

1. No setup fees

All FringeTrack plans (Starter, Pro, Bookkeeper) have no setup fee and no long-term contract. You pay month to month.

2. Cancel anytime

You can cancel your subscription at any time from your account or by emailing support@fringetrack.com. Cancellation stops future billing and takes effect at the end of your current paid billing period — you keep access until then, and we do not charge you again after that.

3. 7-day money-back guarantee for new subscribers

If you're a first-time subscriber and FringeTrack isn't a fit within the first 7 days of your initial payment, email us and we'll issue a full refund of that first payment, no questions asked. This applies once per customer.

4. After the first 7 days

Outside the initial 7-day window, payments already made for a billing period are non-refundable, but you will never be charged for a period after you cancel. If you believe you were charged in error — for example, a billing mistake or a duplicate charge — email us and we will review and correct it.

5. How refunds are processed

Payments are processed by Creem, our payment processor and merchant of record. Approved refunds are issued back to your original payment method through Creem and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Report and usage-based charges

Any per-report charges above your plan's monthly allowance are billed for reports already generated and are non-refundable once the report has been produced, except where covered by Section 3 or 4 above.

7. Contact

Cancellations and refund requests: support@fringetrack.com. We aim to respond within 2 business days.